Ver:

·         Cambio

(Service Transition) The Process responsible for controlling the Lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services. [ITIL:2007]

El principal objetivo de la Gestión de Cambios es la evaluación y planificación del proceso de cambio para asegurar que, si éste se lleva a cabo, se haga de la forma más eficiente, siguiendo los procedimientos establecidos y asegurando en todo momento la calidad y continuidad del servicio TI.

http://itil.osiatis.es/Curso_ITIL/Gestion_Servicios_TI/gestion_de_cambios/vision_general_gestion_de_cambios/vision_general_gestion_de_cambios.php

(Service Transition) The Process responsible for controlling the Lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services. [ITIL:2007]

The process of controlling modifications to hardware, software, firmware, and documentation to ensure that information technology resources are protected against improper modification before, during, and after system implementation.

http://www.utexas.edu/its/policies/glossary.html

(Transition de Services) Processus en charge de contrôler le cycle de vie de tous les changements. Le principal objectif de la gestion des changements et de rendre possible la mise en œuvre de changements bénéfiques avec un minimum d’interruption des services des TI. [ITIL:2007]