(Diseño del Servicio) Es el Proceso de Negocio
responsable de gestionar el Riesgo que puede tener un alto impacto en el
Negocio. BCM protege los intereses de los principales interesados, la
reputación, la marca y las actividades que aportan valor al Negocio. Los
Procesos de BCM incluyen reducir el Riesgo a un nivel aceptable y planificar el
restablecimiento de los Procesos de Negocio ante una situación. BCM establece
los Objetivos, el Ámbito y los Requerimientos para una Gestión de la
Continuidad del Servicio. [ITIL:2007]
Proceso de gestión integral en materia de
continuidad. Analiza las amenazas relevantes y desarrolla para la Organización
un esquema de resistencia y de respuesta que salvaguarde de forma efectiva los
intereses de las partes y del negocio.
(Service Design) The
Business Process responsible for managing Risks that could seriously impact the
Business. BCM safeguards the interests of key stakeholders, reputation, brand
and value creating activities. The BCM Process involves reducing Risks to an
acceptable level and planning for the recovery of Business Processes should a
disruption to the Business occur. BCM sets the Objectives, Scope and
Requirements for IT Service Continuity Management. [ITIL:2007]
business continuity
management (BCM) holistic management process that identifies potential threats
to an organization and the impacts to business operations that those threats,
if realized, might cause, and which provides a framework for building
organizational resilience with the capability for an effective response that
safeguards the interests of its key stakeholders, reputation, brand and
value-creating activities [BS25999-1:2006]
the process to ensure that
recovery of operations will be assured should any unexpected or unwanted
incident occur that is capable of negatively impacting the continuity of
essential business functions and supporting elements. (The process should also
ensure that recovery is achieved in the required priorities and timescales, and
subsequently all business functions and supporting elements will be recovered
back to normal. The key elements of this process need to ensure that the
necessary plans and facilities are put in place, and tested, and that they
encompass information, business processes, information systems and services,
voice and data communications, people and physical facilities.) [ISO-18028-1:2006]
(Conception de services)
Il s’agit du processus business en charge de la gestion des risques pouvant
avoir un impact sérieux sur le business. La gestion de la continuité du
business protège les intérêts des intervenants, la réputation de la marque et
sa valeur en créant des activités. Le processus de la BCM implique la réduction
des risques à un niveau acceptable et la planification de la reprise des
processus business suite à une interruption de celui-ci. La BCM définit les
objectifs, l’étendue et les besoins de la Gestion de la continuité du Service
des TI. [ITIL:2007]